Product

I'm a new customer, can I still try the underwear for 60 days?

As a new customer, you also benefit from our 60-day satisfaction guarantee: You can test 1 pair of qualified underwear risk-free and return it to us opened and worn within 60 days. For more information, see our cancellation policy here .

An item is shown as pre-order, what does that mean?

If a product is marked as pre-order, it means that the product is currently in production. It will leave our warehouse on the specified date (for example: Pre-order 11/25 means your order will ship on November 25th).

Our products are in great demand. If you buy our menstrual underwear in advance, you not only guarantee the receipt of our underwear, but also help us to avoid overproduction and at an unbeatable price.

It's my first time buying from Gotyu Underwear and I don't know my size.

If you're not yet a regular Gotyu Underwear customer, don't worry, we have a size chart for all of our products that makes it easy to find the perfect size. In the product description of each item we also indicate how the item fits (normal, larger or smaller, etc.).

We recommend that you prepare your shopping cart in advance and read the product description carefully

I'm interested in your bralettes, which bralette is right for me?

Thank you for your interest in our bralettes! We are sure you will like them.

However, there are a few things to consider when choosing the perfect model for your needs.

The Aurora Bralette is ideal for women with a cup size up to C. It is wire-free and offers light to medium support, making it a great choice for women with round or peach-shaped breasts. Plus, it gives you the feeling of not wearing a bra, which some women find incredibly comfortable.

However, if you don't like this feeling or have sagging breasts, we recommend the Maïa Bralette instead. For those with a larger cup size, sagging breasts or who simply want more support, the Maïa Bralette is perfect. It's a good mix between a traditional bra and a sports bra and offers the support needed for cup sizes B to D. It's suitable for round, peach-shaped or sagging breasts.

To find the right size, please check the size chart on the product page as both the Maïa and Aurora bralettes have different size charts . We've also included a helpful video showing you how to measure yourself correctly to get the best fit!

I'm interested in your bralettes, which size should I order?

Here is a simple step-by-step guide to ensure you measure yourself perfectly to find the best possible Gotyu Bralette/Bra.

Step 1: Find a long, flexible tape measure

First, you'll need a long, flexible tape measure. If you don't have one, you can use a piece of string or ribbon instead. If you're using string or ribbon, mark the length of your measurement with a marker or piece of tape, then use a ruler or hard tape measure to measure the length of the string or ribbon to that point.

Step 2: Dress appropriately

Before taking your measurements, make sure you are wearing a non-padded underwire bra. Avoid bras with heavy padding or compression, such as sports bras, as they can cause inaccurate measurements.

Step 3: Measure your underbust circumference

To determine your underbust measurement, place the tape measure directly under your bust. Make sure the tape measure is level and snug, but not too tight or too loose. Round your measurement to the nearest whole number and write it down.

Write down this number.

Step 4: Measure your chest circumference

Next, measure around the fullest part of your bust to determine your cup size. Place the tape measure straight across your back and round to the nearest whole number.

If your breasts are sagging, position the tape measure lower, near the top of your breasts, to cover the entire area. For uneven breasts, measure from the fullest side to the middle of your back and double that number.

Write down this number.

In steps 3 and 4, be careful not to measure too tightly, as this could mess everything up .

Step 5: Find your cup size

Cup sizes vary by brand and country. To find your size, subtract your band measurement from your bust measurement. Use the chart to find your correct cup size.

Step 6: See the size chart

Then use your cup size and band size to find your correct size in the size chart.

If you are between sizes, you can order a size larger for less support or a size smaller for more support. We usually recommend comparing this size to the size of your tight t-shirt.

For example, if the size chart says you are between size M and L, but you normally wear a tight size M top, we recommend ordering size M.

My period underwear leaked – what should I do?

We understand your concerns and are here to help. Please note that period underwear works differently for every body.

Every person, every bleeding and every cycle is different, so it is important to find the right solution for you.

If you are trying period underwear for the first time, we recommend that you test it at home first to see how well the absorbency you have chosen matches your menstrual flow.

Note that you should change your period underwear when it feels wet, as the absorbent layers are full.If your period underwear leaks, there could be two possible causes:

1. The absorbency you have chosen may not be enough for your flow. For example, if you have chosen a model that can absorb up to three tampons of blood, but your flow is heavier, you may need a higher absorbency.

2. If bleeding is particularly heavy, it may be necessary to change your period underwear more frequently throughout the day.

3. Make sure you wash your period underwear before using it for the first time!

If you feel there is a problem with the product itself, please do not hesitate to contact our customer service at contact@gotyu-underwear.com and we will get back to you as soon as possible. However, please note that response times may be a little longer than usual during peak periods such as Black Month.

Returns & Exchanges

Can I exchange items purchased during Black Month?

Yes! Once you receive an item, you have up to 30 days to exchange it.

You have up to 30 days to return it to our warehouse in Germany at your own expense. You can only return undamaged and unworn items. To request an exchange, email us at contact@gotyu-underwear.com . We also need your order number, full name and the email address you used to place your order.

For a smooth exchange, we recommend sending us the tracking number of your shipment. This way we can track your return ourselves :)

What if I want to return items purchased during Black Month?

To be eligible for a refund, all customers who placed an order between November 6th and November 30th must contact our customer service at contact@gotyu-underwear.com and return the package to the address provided by customer service at their own expense within send back within 14 days . You can only return undamaged and unworn items.

I'm a new customer, can I still try out the underwear for 60 days?

If it is your first time buying from www.gotyu-underwear.com and/or www.gotyu-underwear.co.uk , you are entitled to our risk-free 60 day trial for just 1 pair of period underwear. More information can be found here .

Customer service

How quickly can customer service respond to my inquiries?

During busy times such as Black Month, our customer service team responds within 3 to 4 business days . We will do our best to respond as quickly as possible. But as you probably know, Black Month is a very busy time. Our teams do their best to offer you high quality products at the best price while providing first class service.

Make sure you include as much information as possible in your first message. This helps our team identify your concerns more quickly: first and last name AND order number.

They will do their best to respond quickly, but if it takes a little longer, don't worry, we respond to every request, no exceptions!

I made a mistake in my order, can I change it?

Once your order has been processed , we cannot make any changes, be it to add/change an item, change delivery or change your shipping address. In the worst case scenario, you can exchange or return items.

If you notice an error, email us as soon as possible . We cannot guarantee that we will be able to make changes to your order, but we will do our best.

Can I cancel my order?

Once your order has been processed , we cannot cancel it. Email us as soon as possible and we will do our best. In the worst case scenario, you can exchange or return items.

I found a better discount code, can I ask customer service to apply it even though I have already placed an order with a different one?

Black Friday is full of surprises! We are all looking for the best deal. Unfortunately, we cannot change the discount code or discount amount after your order has been paid for.

Delivery

How long does my delivery take?

Depending on your location, delivery takes between 8 and 18 business days. We do everything we can to ensure you receive your orders as quickly as possible. Due to the high volume of orders, the Black Month and holiday season is a stressful time for shipping services and fulfillment centers. Last year, only a few orders were affected by delayed delivery - at Gotyu it is particularly important to us to communicate transparently with you and to inform you about all updates.

Some items are missing from my order

Depending on stock availability, your order may be shipped in multiple packages. Don't worry, a member of our customer service team will let you know via email if this is the case. Otherwise, you can reach us via email at contact@gotyu-underwear.com .

I placed several orders but only one arrived

Ideally, we try to ship orders in the order they are received. However, this is not always possible due to logistics in our warehouses.

So don't worry if your orders don't arrive chronologically, and rest assured that tracking links for each of your orders will be sent to your email address so you know where they are.

Payments

What payment methods are available during Black Month?

PayPal, Klarna and debit card are available as usual. You can pay in 3 installments with PayPal or pay later with Klarna.