During busy times such as Black Month, our customer service team responds within 3 to 4 business days . We will do our best to respond as quickly as possible. But as you probably know, Black Month is a very busy time. Our teams do their best to offer you high quality products at the best price while providing first class service.
Make sure you include as much information as possible in your first message. This helps our team identify your concerns more quickly: first and last name AND order number.
They will do their best to respond quickly, but if it takes a little longer, don't worry, we respond to every request, no exceptions!