Care

How do I wash my period underwear?

THIS IS SUPER EASY!

1.RINSE: RINSE YOUR PERIOD UNDERWEAR WITH COLD WATER IMMEDIATELY AFTER CHANGING (E.G. IN THE SHOWER OR IN THE SINK).

2.WASHING: PUT YOUR PERIOD UNDERWEAR IN THE WASHING MACHINE AT 30-40°C - ALSO WITH OTHER CLOTHES. WASHING YOUR PERIOD UNDERWEAR WITH YOUR OTHER CLOTHES IS COMPLETELY HYGIENIC AND WILL NOT DIRT YOUR OTHER CLOTHES. BUT DO NOT USE BLEACH OR FABRIC SOFTENER.

MODERN DETERGENTS ARE VERY EFFECTIVE FROM 30° C, WHICH IS THEREFORE HARMLESS. IF YOU WASH YOUR PERIOD PANTIES AT MORE THAN 40 DEGREES, YOU WILL DAMAGE THE ABSORBENT PART, SO YOU SHOULD AVOID THIS.

3.DRYING: HANG YOUR PERIOD UNDERWEAR IN A NOT HUMID ENVIRONMENT UNTIL IT IS COMPLETELY DRY. GOTYU PERIOD UNDERWEAR MUST NOT BE IRONED, NOR SHOULD IT BE PLACED IN THE DRYER.

Can I really only wash my period underwear at 30°C?

DUE TO THE PROTEIN CONTENT IN THE BLOOD, IT SOLIDS AT HIGH TEMPERATURES - IN YOUR PERIOD UNDERWEAR THIS COULD CLOGGED THE PORES AND IMPACT THE ABSORBENT CAPACITY AND LEAK PROTECTION IN THE LONG TERM. FOR THIS REASON, WE RECOMMEND WASHING YOUR PERIOD UNDERWEAR IN THE WASHING MACHINE AT A MAXIMUM 30-40°C. BUT BECAUSE MODERN DETERGENTS WASH FROM 20°C, THIS IS HYGIENICALLY SAFE.

ALSO, YOU SHOULD NOT PUT THEM IN THE DRYER OR DRY ON A HOT HEATER.

Product Information

How do I use my Gotyu period underwear?

BEFORE USING YOUR GOTYU PERIOD UNDERWEAR FOR THE FIRST TIME, YOU SHOULD WASH IT ONCE AT 30-40°C.

NOTE THAT FOR HYGIENIC REASONS, YOU SHOULD NOT WEAR YOUR PERIOD UNDERWEAR FOR MORE THAN 12 HOURS AT A TIME.

AFTER EACH CHANGE, YOU SHOULD FIRST RINSE YOUR PERIOD UNDERWEAR BY HAND WITH COLD WATER. YOU CAN FIND THE EXACT WASHING INSTRUCTIONS FOR YOUR GOTYU PERIOD UNDERWEAR IN THE FAQ ABOVE UNDER THE POINT “CARE”.

TO WEAR YOUR GOTYU PERIOD UNDERWEAR FOR AS LONG AS POSSIBLE, YOU SHOULD CHOOSE THE RIGHT ABSORPTION POWER FOR YOUR CYCLE. If you are still a little unsure which is best suited for you and your individual needs, you can orientate yourself on the suction thickness on every product page (1 tampon corresponds to a normal tampon, i.e. about 5 ml of liquid that absorbs BECOME). OUR DISCOVERY SET WITH OUR ATHENA, MINERVA AND VENUS IS A GOOD START FOR THOSE WHO WANT TO TAKE THEIR EXPERIMENT OF PERIOD UNDERWEAR OR WHO CAN'T YET EXACTLY ASSESS WHAT ABSORBENT POWER(S) THEY NEED.

IF YOU HAVE NO EXPERIENCE WITH PERIOD UNDERWEAR, WE ALSO RECOMMEND THAT YOU TRY YOUR GOTYU PERIOD UNDERWEAR AT HOME FOR THE FIRST TIME. SO YOU CAN FIRST GET TO KNOW YOUR GOTYU IN A FAMILIAR ENVIRONMENT AND TEST HOW YOU WANT TO INTEGRATE IT INTO YOUR OWN CYCLE.

Is Gotyu underwear free from harmful chemicals?

YES! OUR PERIOD UNDERWEAR IS CERTIFIED OEKO-TEX®, WHICH MEANS ALL OUR PRODUCTS ARE FREE OF HARMFUL CHEMICALS. OUR LICENSE NUMBER IS: BEMO 062506 TESTEX.

WHAT DOES THE LABEL SAY? IF A TEXTILE HAS AWARDED THE STANDARD 100 LABEL, YOU CAN RELY ON THAT ALL COMPONENTS OF THIS ITEM, IE ALSO ALL THREADS, BUTTONS AND OTHER ACCESSORIES, HAVE BEEN TESTED FOR CONTAMINANT SUBSTANCES AND THE ITEM IS THEREFORE HAZARDOUS TO HEALTH. THE TESTING IS CARRIED OUT BY INDEPENDENT OEKO-TEX® INSTITUTES BASED ON A COMPREHENSIVE OEKO-TEX® CRITERIA CATALOG. IN THE TESTING PROCESS, THEY CONSIDER NUMEROUS BOTH REGULATED AND NON-REGULATED SUBSTANCES THAT COULD HARM HUMAN HEALTH. IN MANY TIMES THE LIMIT VALUES SET FOR STANDARD 100 EXCEED NATIONAL AND INTERNATIONAL REQUIREMENTS. THE CRITERIA CATALOG IS UPDATED AT LEAST ONCE A YEAR AND EXPANDED TO INCLUDE NEW SCIENTIFIC FINDINGS OR LEGAL REQUIREMENTS.

Is Gotyu period underwear biocide-free?

YES, WE AT GOTYU CONSCIOUSLY AVOID ANY HARMFUL CHEMICALS, INCLUDING BIOCIDES, IN OUR UNDERWEAR!

How long can I wear my Gotyu period underwear?

HOW LONG YOU CAN WEAR YOUR GOTYU PERIOD UNDERWEAR DEPENDS ENTIRELY ON YOUR INDIVIDUAL CYCLE, YOUR NEEDS AND THE ABSORBENT POWER OF YOUR PERIOD UNDERWEAR.

EACH OF OUR MODELS HAS ITS OWN SUCTION POWER, WHICH YOU CAN FIND ON EACH PRODUCT PAGE. FOR EXAMPLE, IF YOU NEED 3 REGULAR TAMPONS EVERY DAY, YOU CAN WEAR ONE MODEL WITH THE CORRESPONDENT ABSORBENT POWER ALL DAY LONG.

IF YOU HAVE HEAVY BLEEDING, YOU MAY NEED TO CHANGE YOUR GOTYU MORE FREQUENTLY IF YOUR MODEL HAS TOO LOW SUCTION POWER.

FOR HYGIENIC REASONS, YOU SHOULD CHANGE YOUR GOTYU AFTER 12 HOURS AT THE LATEREST - BUT IF THERE IS A SLIGHT FEELING OF MOISTURE BEFORE THAT, THIS IS ALSO A GOOD INDICATOR THAT YOUR GOTYU IS FULL AND YOU SHOULD CHANGE IT.

Does period underwear smell unpleasant?

NO - BECAUSE THANKS TO THE NATURAL ANTIMICROBIAL AND ANTIBACTERIAL PROPERTIES OF THE BUILT-IN PROTECTIVE LAYER, THE BLOOD IS SAFELY ENCLOSED AND THE GROWTH OF BACTERIA IS INHIBITED, WHICH DOES NOT FORM UNPLEASANT ODORS.

IT IS IMPORTANT THAT YOU WEAR YOUR PERIOD UNDERWEAR FOR HYGIENIC USE FOR A MAXIMUM OF 12 HOURS AT A TIME. AFTER EACH CHANGE, YOU SHOULD ALSO RINSE THEM BY HAND UNDER COLD WATER.

TO TAKE BEST CARE OF YOUR GOTYU, FOLLOW THE DETAILED CARE INSTRUCTIONS FOUND IN THIS FAQ UNDER “CARE”.

Is period underwear hygienic?

YES! THANKS TO THE NATURAL ANTIMICROBIAL AND ANTIBACTERIAL PROPERTIES OF THE BUILT-IN PROTECTIVE LAYER, THE BLOOD IS SECURELY TRAPPED BETWEEN THE INDIVIDUAL LAYERS AND PREVENTS THE GROWTH OF BACTERIA, SO YOU FEEL FRESH AT ALL TIMES.

ALSO, SOME OF OUR PRODUCTS ARE MADE OF BAMBOO FIBER, WHICH HAS NATURAL ANTIBACTERIAL PROPERTIES.

SO GOTYU UNDERWEAR IS HYGIENIC AND SAFE. IT DOES NOT CAUSE ANY POTENTIAL DANGEROUS INFECTIONS AND ALSO DOES NOT DEPRIVE THE VAGINAL FLORA OF THE NATURAL MOISTURE. HOWEVER, FOR HYGIENIC REASONS, WE RECOMMEND WEARING YOUR PERIOD UNDERWEAR FOR A MAXIMUM OF 12 HOURS AT A TIME AND THEN WASHING IT FOLLOWING OUR CARE INSTRUCTIONS. YOU CAN FIND THE EXACT INSTRUCTIONS IN THE FAQ ABOVE UNDER THE POINT “CARE”.

Do I have to wear pads or tampons in addition to my Gotyu period underwear?

THIS DEPENDS ON YOUR OWN PREFERENCES AND YOUR PERIOD WICKTH. GOTYUS PERIOD UNDERWEAR CAN COMPLETELY REPLACE YOUR DISPOSABLE PRODUCTS. OF COURSE YOU CAN ALSO USE THEM AS EXTRA PROTECTION FOR TAMPONS OR A MENSTRUAL CUP.

OF COURSE WE KNOW THAT A COMPLETE CHANGE CAN APPEAR DIFFICULT, ESPECIALLY IN THE BEGINNING. WE THEREFORE RECOMMEND THAT YOU TRY YOUR GOTYU PERIOD UNDERWEAR AT HOME FIRST. THIS GIVES YOU THE SECURITY YOU NEED SO THAT YOU CAN FIND YOUR PERFECT RHYTHM WITH YOUR GOTYU PERIOD UNDERWEAR, PEACEFULLY AND WITHOUT WORRY.

Can I wear my Gotyu period underwear if I have bladder weakness?

YES YOU CAN! YOUR GOTYU UNDERWEAR SUPPORTS YOU IN EVERY STAGE OF LIFE. IT ABSORBS THE EQUIVALENT OF UP TO 6 TAMPONS OVER A 12 HOUR PERIOD. ONE TAMPON EQUALS 5 ML OF LIQUID - SO THE STATEMENT “6 TAMPONS” ON A PRODUCT PAGE EQUALS 30 ML OF LIQUID THAT WILL BE ABSORBED. ALSO, OUR PERIOD UNDERWEAR IS ODOR AND BACTERIA-INHIBITIVE, SO YOU FEEL FRESH, DRY AND SAFE AT ALL TIMES.

Where is Gotyu period underwear made?

WE USE LOCAL MATERIALS SUCH AS OEKO-TEX STANDARD 100 COTTON AND BAMBOO FIBERS, PROCESSED LOCALLY IN THEIR ORIGINAL ENVIRONMENT IN OUR RESPONSIBLE AND SPECIALIZED WORKSHOP IN SHANTOU, CHINA. THE WORKSHOP HAS AWARDED THE ECOCERT LABEL, WHICH CERTIFIES ENVIRONMENTALLY FRIENDLY PRODUCTION AND SOCIALLY CONSCIOUS PRACTICES.

THE INDEPENDENT LABEL ECOCERT CHECKS ON SITE WHETHER A PRODUCT MEETS THE REQUIREMENTS DESCRIBED IN A STANDARD.

IN ADDITION TO CERTIFIED AND CONTROLLED MATERIALS, OUR WORKSHOP ALSO ATTENTIONS TO ETHICAL AND ECOLOGICAL QUALITY STANDARDS, ADEQUATE WAGES AND ETHICAL WORKING CONDITIONS.

“MADE IN EUROPE” IS (UNFORTUNATELY) NOT ALWAYS A GUARANTEE OF A LOWER CO2 FOOTPRINT OR FAIR WORKING CONDITIONS. In the case of period underwear that requires special technology and special fabrics, the massive import of foreign materials (India, Turkey, China, Egypt), which would be necessary to Europe, is not an ecologically optimized solution, but in contrast to a higher carbon FOOTPRINT: THEREFORE IT MAKES NO SENSE TO RELY ON “100% MADE IN EUROPE” FOR PERIOD UNDERWEAR THAT SHOULD BE ECOLOGICALLY RESPONSIBLE AND AFFORDABLE.

Can I wear my Gotyu underwear throughout my entire cycle?

YES, YOU CAN WEAR GOTYU PERIOD UNDERWEAR DURING YOUR ENTIRE CYCLE! OUR GOTYU COMMUNITY USES ON AVERAGE 6 OF OUR PERIOD PANTIES IN DIFFERENT ABSORBTION STRENGTH DURING A CYCLE. OUR SET OF 3 IS A GOOD START TO TRY OUR PRODUCTS OUT!

FOR HYGIENIC REASONS, YOU SHOULD CHANGE YOUR PERIOD UNDERWEAR AFTER A MAXIMUM OF 12 HOURS AND WASH THEM AFTER OUR CARE INSTRUCTIONS. YOU CAN FIND THE EXACT INSTRUCTIONS IN THE FAQ ABOVE UNDER THE POINT “CARE”.

ALSO, THE DURABILITY OF OUR PRODUCT EQUALS TO THAT OF CONVENTIONAL UNDERWEAR AND WITH GOOD CARE, IT CAN SERVE YOU FOR UP TO 5 YEARS!

I have very heavy bleeding. This is why I'm afraid to try period underwear!

OF COURSE WE HAVE JUST THE RIGHT PERIOD UNDERWEAR FOR YOU EVEN FOR VERY HEAVY BLEEDING: OUR LUNA HOLDS THE EQUIVALENT OF UP TO 6 TAMPONS WITHOUT LEAKING AND PROTECTS YOU, PARTICULARLY AT NIGHT, THANKS TO ITS FRONT AND BACK SUCTION PARTS.

WITH OUR GAIA, YOU ARE OPTIMALLY PROTECTED DURING THICKER DAYS, EVEN ON THE GO - THANKS TO ITS CAPACITY OF UP TO 5 TAMPONS AND THE SIDE CLOSURES, YOU CAN CHANGE THEM SUPER EASILY, EVEN ON THE GO! WITH THE WASH ME, WEAR ME WETBAG YOU ALSO HAVE THE PERFECT COMPANION FOR ON THE GO - IN IT YOU CAN STORE YOUR PERIOD UNDERWEAR AFTER CHANGE IF YOU CANNOT WASH THEM DIRECTLY. ON THE OTHER SIDE OF THE WETBAG, YOU CAN STORE A FRESH GOTYU, SO CONVENIENTLY, SO YOU HAVE IT READY WHEN YOU CHANGE!

CHANGING A COMFORTABLE ROUTINE IS A CHALLENGE, WE ARE OF COURSE AWARE OF THAT! IN ADDITION, EACH OF US HAS HIS INDIVIDUAL CYCLE: FOR THIS REASON, WE RECOMMEND TRYING YOUR GOTYU UNDERWEAR AT HOME FIRST SO THAT YOU KNOW HOW IT WORKS BEST FOR YOU.

A GOOD INDICATOR THAT YOU SHOULD CHANGE YOUR GOTYU IS WHEN A SLIGHT FEELING OF DUMIDITY APPEARS. EVEN IF IT IS NOT FULL, FOR HYGIENIC REASONS YOU SHOULD NOT WEAR YOUR PERIOD UNDERWEAR FOR MORE THAN 12 HOURS AT A TIME. YOU SHOULD WASH THEM AFTER OUR CARE INSTRUCTIONS: THE EXACT INSTRUCTIONS FOR THIS CAN BE FOUND IN THE FAQ TOP UNDER THE POINT “CARE”.

GOTYU UNDERWEAR CAN SERVE AS A COMPLETE REPLACEMENT FOR TRADITIONAL MENSTRUAL PRODUCTS - EVEN FOR HEAVY BLEEDING!

How absorbent is my Gotyu period underwear?

IT DEPENDS ON THE MODEL - BUT DON'T WORRY! ON EVERY PRODUCT PAGE YOU WILL FIND DETAILED INFORMATION ABOUT HOW ABSORBENT OUR PANTIES IN TAMPONS, INSERTS, NAPTURES AND MENSTRUAL CUP ARE.

THE STATEMENT IN TAMPONS ARE REGULAR TAMPONS - THAT MEANS 1 TAMPON IS THE EQUIVALENT OF 5 ML.

OUR MOST ABSORBENT MODEL LUNA, FOR EXAMPLE, ABSORBS THE EQUIVALENT OF UP TO 6 TAMPONS (EQUAL TO 30 ML OF LIQUID) AND IS ALSO SUITABLE FOR PARTICULARLY STRONG DAYS.

OUR VENUS, HOWEVER, ABSORBS THE EQUIVALENT OF UP TO 0.5 TAMPONS AND IS YOUR IDEAL COMPANION FOR VERY LIGHT BLEEDING, SPOTTING OR DISCHARGE.

HOWEVER, IF YOU ARE STILL A LITTLE UNSURE WHICH OF OUR PANTIES FIT BEST INTO YOUR CYCLE, YOU CAN OF COURSE ALSO WRITE US A MESSAGE!

How many pairs of Gotyu period underwear do I need for my entire cycle?

OUR GOTYU CUSTOMERS ON AVERAGE USE 6 OF OUR PERIOD PANTIES DURING A CYCLE. FOR THE INEXPERIENCED, OUR DISCOVERY SET IS A GOOD START TO TRY OUT OUR PRODUCTS.

What size should I order my Gotyu underwear?

WE RECOMMEND THAT YOU USE THE SIZE CHART IN OUR PRODUCT DESCRIPTIONS. WE ALSO PROVIDE A SIZE RECOMMENDATION ON EACH PRODUCT PAGE, WHETHER A MODEL IS SMALL, REGULAR OR LARGE.

Is period underwear suitable for the postpartum period?

THE FIRST 3 TO 4 WEEKS AFTER BIRTH THE WEEKLY FLOW COMES IN AND YOU LOSE A LOT OF BLOOD AND FLUID.

THEREFORE, THE MEDICAL BANDS CANNOT BE REPLACED IN THE FIRST DAYS. BUT AS SOON AS THE INITIAL HEAVY BLEEDING subsides a bit, YOU CAN ALSO SWITCH TO GOTYU PERIOD UNDERWEAR IN THE PEPARTMENT.

OUR MODEL ATHENA IS PARTICULARLY SUITABLE FOR THIS: IT CAN HOLD UP TO 4 TAMPONS OF LIQUID AND WILL PROTECT YOU RELIABLY. WE ALSO RECOMMEND CHANGING OUR PERIOD UNDERWEAR SEVERAL TIMES A DAY.

Can I go swimming with my Gotyu period beachwear?

LIGHT TO MEDIUM PERIOD: YES. WHEN YOU ARE IN WATER, THE BLOOD CANNOT LEAVE YOUR BODY DUE TO THE WATER PRESSURE. WHEN YOU COME OUT OF THE WATER, THE BLOOD WILL NATURALLY EMERGE AND FLOW INTO YOUR SWIMSUIT (REPLACING THE WATER IN THE ABSORBENT PART). BLOOD CONTAINS IRON AND IS HEAVIER THAN WATER, WHICH IS WHICH IS WHICH IS WHICH IS WHICH IS WHY IT SETS AT THE BOTTOM OF PERIOD BEACHWEAR.

IF YOU HAVE A MEDIUM TO HEAVY MENSTRUATION, PERIOD BEACHWEAR IS BETTER SUITABLE TO USE AS EXTRA PROTECTION FOR YOUR TAMPON OR MENSTRUAL CUP. IN THAT CASE, WE ADVISE NOT WEARING THE PERIOD BEACHWEAR ALONE WHILE SWIMMING.

Returns and Exchanges

Can I return my Gotyu period underwear?

YOU HAVE UP TO 30 DAYS TO RETURN YOUR GOTYU UNDERWEAR TO OUR RETURNS CENTER IN GERMANY AT YOUR OWN COST. YOU CAN ONLY RETURN UNDAMAGED AND UNWORN ITEMS.

AS A NEW CUSTOMER, YOU WILL ALSO BENEFIT FROM A 60-DAY SATISFACTION GUARANTEE: IT ALLOWS YOU TO TEST A QUALIFIED PRODUCT RISK-FREE AND RETURN IT TO US WITHIN 60 DAYS, EVEN OPENED AND WORN. YOU CAN GET MORE INFORMATION ABOUT THIS IN OUR CANCELLATION POLICY .

TO REQUEST A RETURN OR EXCHANGE, YOU CAN EMAIL US AT CONTACT@GOTYU-UNDERWEAR.COM . WE ALSO NEED YOUR ORDER NUMBER, FULL NAME AND EMAIL ADDRESS THAT YOU USED WHEN ORDERING.

FOR A SMOOTH REFUND ****WE RECOMMEND THAT YOU FORWARD US THE TRACKING NUMBER OF YOUR SHIPMENT. SO WE CAN TRACK YOUR RETURN INDEPENDENTLY.

I would like to exchange my products

YOU HAVE UP TO 30 DAYS TO RETURN YOUR GOTYU UNDERWEAR TO OUR RETURNS CENTER IN GERMANY AT YOUR OWN COST. YOU CAN ONLY RETURN UNDAMAGED AND UNWORN ITEMS.

AS A NEW CUSTOMER, YOU WILL ALSO BENEFIT FROM A 60-DAY SATISFACTION GUARANTEE: IT ALLOWS YOU TO TEST A QUALIFIED PRODUCT RISK-FREE AND RETURN IT TO US WITHIN 60 DAYS, EVEN OPENED AND WORN. YOU CAN GET MORE INFORMATION ABOUT THIS IN OUR CANCELLATION POLICY .

TO REQUEST A RETURN OR EXCHANGE, YOU CAN EMAIL US AT CONTACT@GOTYU-UNDERWEAR.COM . WE ALSO NEED YOUR ORDER NUMBER, FULL NAME AND EMAIL ADDRESS THAT YOU USED WHEN ORDERING.

FOR A SMOOTH REFUND ****WE RECOMMEND THAT YOU FORWARD US THE TRACKING NUMBER OF YOUR SHIPMENT. SO WE CAN TRACK YOUR RETURN INDEPENDENTLY.

There is a problem with my order

IF THERE ARE ANY PROBLEMS WITH YOUR ORDER, PLEASE CONTACT CONTACT@GOTYU-UNDERWEAR.COM . OUR CUSTOMER SERVICE TEAM WILL GET BACK TO YOU WITHIN 48 HOURS. PLEASE DESCRIBE YOUR PROBLEM TO US IN AS DETAILED AS POSSIBLE. IN ORDER TO ALLOCATE YOUR REQUEST AS ACCURATELY AS POSSIBLE, WE ALSO NEED YOUR ORDER NUMBER, YOUR FULL NAME AND THE EMAIL ADDRESS THAT YOU PROVIDED WHEN ORDERING.

Shipment

Our shipping policies

DEPENDING ON OUR STOCK, YOUR ORDER WILL BE SHIPPED WITHIN 2-3 BUSINESS DAYS. DELIVERY TIME IS APPROXIMATELY 6 TO 12 BUSINESS DAYS.

WE ARE A VERY YOUNG COMPANY AND ARE DOING OUR BEST TO OPTIMIZE OUR DELIVERY TIMES. IN CASE OF A DELAY, CONTACT OUR CUSTOMER SERVICE TEAM AT CONTACT@GOTYU-UNDERWEAR.COM

OUR EUROPEAN CUSTOMERS DO NOT HAVE TO PAY ANY ADDITIONAL FEES.

POSSIBLE ADDITIONAL COSTS MAY APPLY WHEN SHIPPING TO A NON-EU COUNTRY : IMPORT OR CUSTOMS COSTS MAY BE INCURRED WHEN IMPORTING GOODS TO A NON-EU COUNTRY. CUSTOMS COSTS ARE NOT INCLUDED IN THE PRICE OF YOUR ORDER AND WILL NOT BE COVERED BY GOTYU UNDERWEAR. FOR DETAILED INFORMATION ON POSSIBLE IMPORT OR CUSTOMS COSTS, WE REQUEST YOU TO CONTACT THE COMPETENT CUSTOMS AUTHORITY.